We met Rob in 2019. My husband had been medically discharged from the Navy 7 years before and had suffered with some serious physical and mental health conditions since then. We had tried numerous times over the years to go through the DVA process for liability and permanent impairment. We even hired Slater & Gordon to help us at one stage, since they had a department that specialised in DVA claims. Unfortunately, we never had success. The process was long, confusing and only exacerbated my husband’s mental health problems. Each rejection felt extremely personal to him. We had almost given up on ever having help from DVA for his conditions.

When we moved back to Brisbane we got put in touch with Rob. That’s when everything changed. Rob referred us to GPs and Psychiatrists who had experience with DVA (game changer) and organized all our claim paperwork. Most importantly, Rob taught us the process. Among other things, he told us about Statements of Principles (SOPs), which are the criteria DVA uses to connect various conditions to military service, and the evidence needed to meet those SOPs. For the first time we understood why all our previous claims had been rejected over the years – there were very simple connections to these SOPs that we had never made, because no one before Rob had ever bothered to tell us we needed to. No one before Rob had ever explained how DVA claim processes worked, and that knowledge made all the difference.

Beth W, wife of a Veteran, Meadowbrook QLD 4131

• I saw Rob between 2018 and 2020 with numerous claims about some physical and mental health concerns as a result of ADF service. The claims process was very overwhelming and it was clear I needed an advocate who knew the claims process.
• Rob soon put me at ease with his calm and understanding approach. Rob identified the conditions that I could claim and he provided me with a DVA conversant GP and psychiatrist and he assisted me with the paperwork to take to my treating specialists.
Rob liaised between myself and DVA and he kept me updated throughout. Not only was Rob very punctual in delivering documentation to DVA, he also frequently asked for updates from DVA to ensure the process was moving along rather than stagnating from inaction.
• All of my conditions were accepted which resulted in a very favourable outcome.
• Rob’s help and knowledge were outstanding and I will recommend him to all who require professional insights to the processes involved.

Doug M, Redbank Plains QLD 4301

Rob helped me with my claims in 2020. I found Rob very approachable and knowledgeable and he put my mind at ease by explaining and simplifying this complex system.
Rob identified numerous physical and mental health conditions and he introduced me to treating specialists that are conversant with the DVA process.
Rob took the stress out of the claims process as he conducted all liaison with DVA and he kept me informed throughout.
All of my conditions were accepted by DVA and I received a very good outcome which I am truly grateful for.
Rob’s attention to detail and professionalism was a breath of fresh air.
I would have no hesitation in highly recommending his services.

George H, Brisbane QLD 4053

I saw Rob in 2019 with numerous concerns about some physical issues that I had been facing for quite some time. I had heard many stories about how complex and demanding the system is and was actually quite reluctant to seek help.
Rob certainly reduced my stress levels in relation to this and help make sense of my situation and how my conditions related to the claim process.
He had the right contacts within the GP world that understood the DVA process which was important to prevent miscommunication with DVA.
He assisted me with the paperwork process to take to the GP.
Rob conducted all of the communication / claim lodgement drama with DVA and he kept me updated throughout.
All of my conditions were accepted which resulted in a very favourable outcome.
Rob’s help and knowledge were outstanding and I will be forever grateful for his commitment. Even after leaving his employment with RSL Qld as an advocate he made himself available for any concerns I had which was going well over and above.

I would highly recommend Rob’s service. A Veteran that truly cares about other Veterans and knows what he is talking about in a complex and confusing system.

Alan H, Caboolture QLD 4510

Rob Jones provided me excellent, tailored advice for the DVA claims process in 2020. The advice given to me was easy to understand and the DVA processes, and the actions I needed to take to ensure a satisfactory outcome for my case, were succinctly stated and monitored by Rob to ensure their timely completion.

Rob clearly has productive relationships with the DVA delegates and understands their procedures intimately. Ultimately, his knowledge and dedication to supporting military personnel through what can be an incredibly frustrating process, ensured that my journey with DVA was quick in comparison to others I knew who were experiencing the same process with other advocates, but with some degree of frustration. Importantly, there were no nasty surprises or missing documents to delay my successful outcome.

James M, Townsville QLD 4814

• I saw Rob in 2020 with numerous concerns about some physical and mental health concerns that I was suffering with. I was very anxious due to how overwhelming I found the claims process.
• Rob soon put me at ease with his calm and understanding approach. Rob identified the conditions that I could claim and he provided me with a DVA conversant GP and psychiatrist and he assisted me with the paperwork to take to my treating specialists.
• Rob conducted all of the interlink work with DVA and he kept me updated throughout.
• All of my conditions were accepted which resulted in a very favourable outcome.
• Rob’s help and knowledge were outstanding and I will be forever grateful for his commitment.
I would highly recommend Rob’s service. A Veteran that truly cares about other Veterans.

Martin F, Redhill QLD 4059